At Sovos, we know the five essential traits of a true sales tax partner, and we practice what we preach to ensure you have sales tax peace of mind.
Don't take our word for it, see what Sovos customers have to say:
Responsive: “We initially picked another vendor to help us solve our sales tax problem. We went with them for a period of time, but we got to a point where we were having a lot of questions that were not being answered. They were being radio silent. Therefore, we decided to drop them and go with Sovos.” - IT Manager at Derive Systems
Committed to your success: “As the person who was assigned to pick up the pieces [after our internal staff turnover and other challenges], I can attest to the fact that we were successful because of Sovos’ ongoing support and communication. When I got thrown into the mix, I was told by Sovos early on, okay, this is what’s going to happen. This is what you should expect. And I can say that everything I was told has turned out to be accurate.” - Systems Admin at GoKeyless
Trustworthy & transparent: “Our sales contact was very professional and upfront about what we are getting, and what we are paying for. She explained the scope of work and the services covered with that price.” - Assistant Controller at Angelini Pharma
Experts in our field: “We found ourselves turning to your knowledge center frequently for education while we were still with a previous vendor. This was quite telling because we were looking to Sovos for answers that we weren’t getting from our existing partner. Your depth of expertise and the resources you had available were a contributing factor in our decision to switch.” - CIO at Holmes Corporation
Proactive: Our customer satisfaction score from closed support cases is 4.61 / 5 compared to the industry standard of 3.3. “To repeat, we are very satisfied with the Sovos support team. Response times are quick and issues are usually resolved without much trouble." - Principal, Tax Compliance at PSCU
If you’re ready to hear what a better sales tax experience could be like with Sovos, get in touch now.